Something like this:
“ Hi, I’m Nancy with XYZ small town ambulance, and I’m here to help you.
Can you tell me your full name? Do you prefer Susan, or Mrs. Smith?
(If not obvious) How can I help? What happened that caused you to call 911?
How are you feeling right now? Can you describe it?
Is anything else bothering you, or hurting? Is your stomach upset?
Does anything make it worse, or better? When did this start?
What were you doing when this happened?
Has this ever happened before? What happened then?
Did you see a doctor? Were you prescribed medication? Have you been taking it as prescribed?
Do you take any other medicine, or vitamins, or supplements? What do you take them for?
Have you ever had a bad reaction to medicine? What happened?
Do you have any allergies? What kind of reaction do you have when you (eat, touch ,or are exposed) to it?
What have you been able to eat or drink today? When?
Mrs. Smith, my partner and I are going to do our best to take care of you and make you as comfortable as possible today.
I think we should take you to St Something hospital. Is that what you want?
Can we call anyone for you?
Here is what will happen next. ”
Learning to effectively converse makes more sense than memorizing a bunch of letters and trying to remember what they mean. And when the answers to these questions are entered into check boxes in today’s ePCRs, the language is easily converted to standard healthcare terminology. Most programs even have a 3-dimensional rotating diagram of the human body. All that is necessary is to point and click and your ‘broken ankle’ easily becomes a “deformity/swelling of the right medial malleolus”.